Nobody wants a mechanical breakdown – ever! But think of your bike out with a renter and he is a thousand miles away. Worse, the nearest repair facility is over 100 miles away; your bike and renter are stranded on a remote mountain road. You absolutely don’t want a breakdown then, but that’s what happened to my Riders Share client.

Jose rented my bike for a nine-day trip and was joined for a Southwest U.S. tour by his group of longtime friends. They had created their own bikers club and had taken group trips before. As they took off from the Phoenix east valley on their trip, I watched their social media posts and they looked happy as they logged miles and smiles. Jose was posting maps on Instagram. In one, bikers in leather lay down on their backs and carved snow angels high in the Rockies – something people in Guadalajara, Mexico don’t do.

On the sixth day, my phone lit up with a call from Mexico. It was Jose, stranded in mid-Colorado, deep in a canyon. Through a crackling and intermittent connection, I understood Jose to say there was a problem with my shifter. He was going to call Rider’s Share as the bike was inoperable. An engineer by trade, he accepted that mechanical problems do happen, metal parts give out, and he was gracious about the situation. The most important thing is that he and his wife were okay. From then on, we kept in contact by text. And yes, it’s worrisome when something like this happens.

Not long after I spoke with Jose, Kendra from Rider’s Share called and we discussed my bike’s situation.… read more...